Terms of service

Overview

This online store is operated by ohbuku-valley. By visiting this site or purchasing from us, you agree to these Terms of Service, together with the policies linked from this store.

Products and prices

Product descriptions, availability, quantities and prices are shown on each product page. Prices include Japanese consumption tax unless otherwise stated. Shipping fees and any applicable import duties or taxes are shown or explained separately.

Orders

An order is accepted when we send an order confirmation. We may cancel or limit an order if a product is unavailable, if the information provided is incomplete or inaccurate, or if we reasonably suspect fraud or misuse.

Payment

Available payment methods are shown at checkout. Payment is confirmed when the order is placed, unless a different timing is displayed by the selected payment method.

Shipping

Available destinations and shipping fees are shown at checkout. Orders are shipped within 7 days after confirmation. Delivery times vary by destination and local conditions. For more information, see our Shipping Information page.

Returns and defects

Returns are not accepted unless the product is defective. If an item arrives damaged, defective or different from your order, contact us promptly through the contact form with your order details.

Accuracy of information

We take reasonable care to keep product and site information accurate. Tea is an agricultural product, so aroma, flavor, color and yield can vary by harvest and lot. Images may appear differently depending on the viewing environment.

Prohibited use

You must not use this site for unlawful or fraudulent purposes, interfere with its operation, attempt unauthorized access, or infringe the rights of us or any third party.

Intellectual property

Unless otherwise stated, the text, photographs, graphics and other content on this site are owned by or licensed to us and may not be reproduced or used without permission.